FAMILY RESOURCES

WELCOME TO HIS KINGDOM CARRIERS

FREQUENTLY ASKED QUESTIONS

  • How do I sign my student up for transportation?

    Transportation requests must be submitted through your student’s school district. We do not process direct sign-ups.

  • What time will my student be picked up and dropped off?

    Once your student is assigned, we’ll provide estimated pick-up and drop-off windows. Times may vary slightly as routes adjust.

  • What if my student is not outside at their pickup time?

    Your student will be marked as a "No-Show" and the driver will move on to the next stop.

  • What happens if my student is marked as a No-Show?

    If a student is marked as a "No-Show" in the morning, their afternoon trip will be canceled, and transportation becomes the parent’s responsibility. If you wish to request an exception, please contact your district’s transportation department.

  • Can I make changes to my student’s pick-up or drop-off location?

    All changes must be submitted through the school district. We are unable to make direct changes to your student’s route.

  • What is the policy at drop-off if my student is in Pre-K or Kindergarten?

    A parent or trusted adult must be visibly present at drop-off for all Pre-K and Kindergarten students. If no one is present, the driver will return the student to their school, and the parent will be responsible for pickup.

  • How will I be notified of delays, changes, or emergencies?

    We send updates via text, phone, or email. Please ensure your contact info is up to date with the district and our team.

  • What safety measures are in place for drivers and vehicles?

    All drivers undergo background checks, receive CPR/First Aid training, defensive driving training, and operate vehicles that are regularly inspected and maintained.

  • What should I do if I need to cancel transportation for the day?

    Please text 314-815-8183 at least one-hour before your student’s scheduled pickup time.

  • Who do I contact with questions or concerns?

    For anything related to your student’s ride, call or text us at 314-815-8183.